Terms and Conditions

Introduction

The Company provides vehicle care and washing services using modern, high-quality, and environmentally friendly technologies, including, but not limited to – exterior and interior cleaning, vehicle polishing, wheel cleaning, and general vehicle appearance care.

The Client's use of the Application or request for the service constitutes their express consent to be bound by these Terms and Conditions, which may not be canceled or amended except with the agreement of both parties.

1. Scope of Service:

• The Company offers vehicle washing, care, and additional services.
• The service is available within the Emirate of Abu Dhabi, with potential future expansion subject to service availability.
• The service is performed upon the Client's request through the Application provided by the Company.

3. Subscription, Account Creation, and Provision of Data:

• Accurate data must be entered: (Phone Number – Email Address – Vehicle Data – Location Data).
• The Client is solely responsible for the accuracy of the data and for any updates thereto.
• The Company reserves the right to suspend or cancel the account in the event that incorrect data is provided.

Requesting the Service:

• The service is selected and the request is confirmed through the Application.
• Confirming the request constitutes an agreement to the displayed price (whether it is a fixed price or a promotional offer).
• The request cannot be modified after its confirmation, except in accordance with the Application's policy.

4. Payment

• The value of the services shall be paid (in AED) via debit/credit cards or any other payment method approved by the Company as per the requirements.
• Once the Client subscribes and pays the fees, they shall not be entitled to a refund of any fees paid to the Company.
• All payments are non-refundable after the service is confirmed, and the Company reserves the right to suspend the service in the event of non-payment for any reason whatsoever.
• All payments are final and non-refundable under any circumstances, including the Client's absence, the unavailability of the vehicle, or the cancellation of the service by the Client after the request has been confirmed and payment has been made. As an exception, modifications may be permitted upon the Company's written approval.

5. Receipt and Completion of Service

• The Company undertakes to photograph the vehicle from all angles immediately upon receipt and before providing the service, and to provide the Client with a detailed report on the vehicle's condition via the agreed-upon means (such as text messages or electronic applications).
• The Company undertakes to photograph the vehicle from all angles immediately upon completion of the agreed-upon services and to provide the Client with a detailed report on the vehicle's condition via the agreed-upon means (such as text messages or electronic applications). The sending of this report shall be deemed as notification and acknowledgment of the Client's receipt of their vehicle in the condition shown in the sent report, and responsibility for the vehicle shall transfer to the Client as of the date and time the report is sent.
• Accordingly, the Company shall not bear any liability for the vehicle or any damages or losses that may befall it after the report has been sent to the Client, and this shall be considered a discharge of the Company's liability from any subsequent obligation related to the vehicle.
• The Client's failure to object within a period of (6) hours from receiving the photos/report shall be considered a final acknowledgment of the proper execution of the service and that it is free from any remarks.

6.

Once the Client authorizes the Company to work on their vehicle, they agree to the fixed price/promotional offer and are obligated to pay the full value of the service before work on the vehicle commences. The Company has the right not to perform the service in the event of non-payment or failure to receive the full amount.

7. Liability

• The Client shall exercise due care to close all vehicle windows, doors, and the sunroof, if any, and shall bear full responsibility for any damages resulting from their failure to close any of the windows, doors, or the sunroof, if any.
• In the event that an interior cleaning of the vehicle is requested, the Client alone shall bear full responsibility for all personal items and belongings left inside the vehicle before handing it over to the Company. The Company shall not bear any liability for the loss of or damage to any of said items under any circumstances, whether during the provision of the service or thereafter.
• The Client acknowledges that the vehicle is in a condition suitable for receiving the service and shall bear any damages resulting from its pre-existing defects.
• The Company is not responsible for:
• Damages resulting from the poor condition of the vehicle or negligence by the Client.
• The service is provided to the highest quality standards without a guarantee of the removal of all defects.
• The Client acknowledges that the Company shall not bear any liability for indirect, incidental, or consequential damages, including compensations or any damages resulting from a delay in service.
• The Company is not responsible for pre-existing damage.
• The Company shall not bear any liability for any pre-existing scratches, damage, or defects in the vehicle, whether visible or not, before the service begins.
• In all cases, the Company's liability, if any, shall not exceed the value of the service paid by the Client for the order in dispute only, and this excludes any indirect or consequential damages.

8. Company's Rights

• The Company reserves its right to refuse to provide the service to any vehicle without stating reasons.
• It also reserves its right to amend these terms or to suspend or terminate the service at any time without prior notice.
• The Company has the right to amend the prices or services at any time and/or to stop or suspend the application or the service without prior notice.
• The Company also has the right to cancel or reschedule any order in the event of operational, technical, or environmental circumstances without any legal liability.

9. Offers and Subscriptions:

• Subscriptions are subject to special terms within the application.
• The subscription value cannot be refunded after its activation.
• The number of washes and the subscription duration are determined according to the selected package.

10. Cancellation Policy:

• The order cannot be canceled in any way or under any circumstances based on clause number (4).
• Fees may be imposed in the case of a late cancellation according to the application's policy, after the Company's written approval.

11. Law and Jurisdiction

These terms are subject to the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, and the courts of Abu Dhabi shall have exclusive jurisdiction to hear any dispute arising therefrom.

12. Privacy:

• The Client's data is handled in accordance with the Company's privacy policy.
• By using the application, the Client agrees to all terms and conditions, and also agrees to the use of their data for the purposes of operating the service, improving it, communicating with them, and sending notifications, alerts, and marketing offers from the Company, in accordance with the approved privacy policy.

13. Use of the Vehicle:

The Client agrees to allow the Company's qualified employees to move the vehicle only within the specified location's vicinity for the purposes of performing services other than vehicle washing, and the Company shall not bear any liability outside this scope.

14. Images and Documentation:

The Client agrees to the use of images of their vehicle for the purposes of operational documentation and quality improvement, and they may be used for marketing purposes without revealing any personal data.

15. Misuse:

The Company has the right to suspend or terminate the account in the event of misuse of the application, provision of misleading information, or causing disruption to operational processes.

16. General Provisions

• These terms shall be read in conjunction with the Company's Privacy Policy, which constitutes an integral part hereof.
• In the event that any provision is invalid, the remaining terms shall remain valid and in force, and the invalid provision shall be amended to the extent necessary to render it legally enforceable.
• These terms are considered an integral part of the use of the application.

Contact

• Email: info@luminaracarcare.com
• WhatsApp: +971 50 500 8804