Frequently Asked Questions

Simply book a service in the Luminara app. Choose your service, enter your car details, select your location, and pick a convenient date and time. Our team comes to your car — whether it's at home, your office, or any parking area.

We currently serve Abu Dhabi: in the parking of the residential buildings we work with, and at your villa or home with Luminara Alto, Prestige and polishing. In the app, search for your building or enter your location.

We use only premium, professional-grade products from trusted brands. Our cleaning solutions are biodegradable and safe for all paint types, including ceramic coatings and PPF.

Service duration varies: an exterior wash takes about 30-45 minutes, interior cleaning about 1-2 hours, and full detailing or protection services can take 4-8 hours depending on the package.

No! Simply leave your car in the designated parking spot. Our team will notify you via the app when the service starts and finishes. You can also track progress in real-time.

We accept all major credit and debit cards through secure payment in the app. Payment is processed at the time of booking.

Yes, you can cancel or reschedule through the app. Cancellations made at least 2 hours before the scheduled time are fully refundable.

Yes! Most services also come as multi-wash plans, at a lower price per wash than a one-time booking. You'll find them in the Luminara app.

If weather conditions prevent us from performing the service, we'll contact you to reschedule at no additional charge. Your booking is never wasted.

Absolutely. If you're not satisfied with the quality of service, contact us within 24 hours and we'll redo the service or provide a full refund.

The Luminara app is available on both iOS (App Store) and Android (Google Play). Tap Download App on this site and your phone opens the right store.

Yes, we service all vehicle types including sedans, SUVs, trucks, and luxury vehicles. Our team is trained to handle all makes and models.