Frequently Asked Questions
Everything you need to know about Luminara Car Care.
Simply book a service through our website or app. Choose your service, enter your car details, select your location, and pick a convenient date and time. Our team comes to your car — whether it's at home, your office, or any parking area.
We currently operate across all areas of Abu Dhabi, with Dubai coming soon. When booking, you can search for your building or enter your location.
We use only premium, professional-grade products from trusted brands. Our cleaning solutions are biodegradable and safe for all paint types, including ceramic coatings and PPF.
Service duration varies: an exterior wash takes about 30-45 minutes, interior cleaning about 1-2 hours, and full detailing or protection services can take 4-8 hours depending on the package.
No! Simply leave your car in the designated parking spot. Our team will notify you via the app when the service starts and finishes. You can also track progress in real-time.
We accept all major credit and debit cards through our secure online payment system. Payment is processed at the time of booking.
Yes, you can cancel or reschedule through the app. Cancellations made at least 2 hours before the scheduled time are fully refundable.
Yes! We offer weekly, biweekly, and monthly plans for regular services like exterior and interior washing. Subscription plans come with significant discounts compared to one-time bookings.
If weather conditions prevent us from performing the service, we'll contact you to reschedule at no additional charge. Your booking is never wasted.
Absolutely. If you're not satisfied with the quality of service, contact us within 24 hours and we'll redo the service or provide a full refund.
The Luminara app is available on both iOS (App Store) and Android (Google Play). You can also book services directly through our website.
Yes, we service all vehicle types including sedans, SUVs, trucks, and luxury vehicles. Our team is trained to handle all makes and models.